Terms and Conditions

Payments  

The full cost of your pets stay is payable on arrival ,subject to our minimum charge of £25. Payments are non-refundable in the event of an early return. 

If you are delayed picking up your pet, additional daily boarding rates will apply and must be paid when your pet is collected. 

Daily rates include the day of arrival and collection. 

Booking Form 

You must complete our booking form with details of contact details for when your pet is with us.  

Health 

Our booking form asks you about your reptile’s health. 

It is important that you provide us with as much information as you can. We reserve the right to refuse to board any animal that has health conditions that could impact the health of other animals in our care. If we have been advised of medical conditions in advance, we will evaluate your reptiles needs and advise you if we are able to board them. If your pet needs regular medication or any specialist care, an additional fee will be payable which will be advised when you book with us. Full instructions from the attending Vet must be supplied.  

If you have not told us of your reptiles needs in advance and we see signs of disease, injury or illness on arrival we may not be able to accept your pet for boarding.  

Please check your pet carefully for signs of mites, we will refuse boarding to any infected animal.  

On collection you will be asked to inspect your pet, any concerns must be raised before you leave and will be detailed on the booking form which you will be required to sign to confirm collection of your pet. 

Bonded animals 

Bonded animals which live together may share accommodation at your request. Please make this clear on your booking form as different charges apply. We will not be responsible for injury or pregnancy whilst in our care.  

Should we feel it necessary, we will separate bonded animals advising you of when and why they were separated. At that point additional boarding fees for single boarders will apply.  

Death or Illness 

We will always put the reptiles needs first, so in the event we see signs of illness in your pet we will immediately try to contact you. If we feel it is necessary, we will get expert care from our vet. You are responsible for any vets’ fees or treatment costs incurred and a fee for our travel and time. 

In the unlikely event that your pet dies in our care, we will contact you immediately for instructions on your wishes for your pet’s body.  

Your pet will be kept in accommodations which are clean, safe, and suitable for their needs, and so we are not held responsible for any damages because of their death.  

Your reptile will be kept in housing suitable for it’s size and species, we do not guarantee a particular set up.  

We are unable to accept any reptiles listed under the Dangerous Wild Animals Act.  

Please note that pets are left entirely at their owners’ risk.